Finding the Perfect Fit
Finding the right match is more than just a service—it’s about finding a place
of comfort, safety, and support. This is especially true for our Supported Independent Living (SIL) homes. We look at every angle to ensure success. This includes your personal choice, expert input from Allied Health professionals, careful matching with staff and housemates, and ensuring the home environment is perfectly suited to your needs.
Your Support Team
You are never alone on this journey. We work as one team with you and everyone in your support circle.
The Participant’s voice is most important. You share your goals, participate in planning, and give feedback.
- Our Management Team
We facilitate everything, from intake and agreements to making staff available for training and service reviews. - Support Coordinator
If you have one, they are a key partner, helping connect you to services and interpret your plan. - Allied Health Professionals
(like OTs or Physios) who assess your needs and ensure your environment supports you. - Family & Nominee
Your trusted network is vital. They support your decisions and can provide consent if needed. - Support Workers
Your dedicate team trained on your specific needs, who deliver support and keep record.
Our Commitment to You
Quality & Safety
We adhere to all NDIS Practice Standards and the Code of Conduct. Your safety and rights are our priority.
Clear Communication
We promise transparent pricing, clear agreements, and simple pathways to provide feedback or make a complaint.
Screened & Trained Staff
All support workers undergo mandatory checks and are trained on your specific support needs before they begin.
Secure Documentation
All your plans, agreements, and records are kept securely, privately, and are ready for audits.
Key outcomes
Working Together
We hold regular stakeholder meetings with you, your family, and your support team. These meetings are vital to ensure everyone is working together with a shared understanding of your goals.
The goal isn’t just to talk, it’s to achieve clear, positive outcomes that empower you and ensure your support is seamless.
Your step by step on boarding
1. Our first chat
We listen to your needs, goals, and plan either in person, via your COS or your approved delegate.
2. Intake meeting
Team reviews documents (BSP, OT Reports, Meal time management plans, funding details including plan etc.) which with consent your COS will provide to us.
3. Intake supporting documents
We create a comprehensive matching document for review by you, your COS, your Guardian or plan nominee.
4. Visit us
You, your COS, your delegate or Allied Health Providers can visit the home to ensure it has everything you need.
5. Risk and support plan
We plan for your safety and individual support.
6. Plan and agreement
We create a clear Service Agreement and transition plan which can be reviewed by your current team to ensure placement suitability.
7. Your team
Your allied health providers will help train and skill up your team with your specific needs.
8. Medical Care Team Member
Your GP, or relevant medical Care Team Member will complete our medication documents (if you have medications) so we can safely help support your health and wellbeing.
9. Start your service
Your supports begin as planned in our agreement.
10. Review and check In
We regularly check in to ensure you’re happy.
11. Communication
Commitment to you and your stakeholders team with regular stakeholder engagement and meetings.
12. On going support
With your consent we will provide weekly summaries to your stakeholder team for 3 months, and then monthly from then on.
